Shipping
Orders received before 1pm EST Monday - Friday are processed and shipped the same day. Orders received after 1pm EST will be processed the next business day.
We are closed all National Holidays.
Domestic Shipments (Free Shipping*)
All Domestic orders are shipped via the United States Postal Service (USPS) Priority mail. Per the USPS priority mail, transit time takes 2-3 business days. This is not a guaranteed service, nor will Zi Xiu Tang Success, LLC be held responsible for shipping delays due to inclement weather, incorrect address or any shipping delays outside the realm of our responsibility.
All domestic orders are shipped with delivery confirmation. Delivery confirmation services gives you the date, zip code and time your article was delivered. If delivery was attempted you will get the date and time of the attempted delivery. You must then follow the directions on the notice to receive your package. Your delivery conformation tracking number will be emailed to you once the order has been shipped.
Tracking
Packages can be track via the link listed below
USPS Track and Confirm
International Shipments (Free Shipping*)
International orders are shipped First Class Mail International, Per the USPS, FCM International transit time takes 6-14 business days. This is not a guaranteed service, nor will Zi Xiu Tang Success, LLC be held responsible for shipping delays due to inclement weather, incorrect address or any shipping delays outside the realm of our responsibility. Each Country has different restrictions with regard to what products are allowed into the country, it is the responsibility of the buyer to be aware of those standards. All duties, fees and taxes associated with international shipping will be the responsibility of the recipient. Quotes available upon request.
Military Mail (Free Shipping*)
You must show the full name with a middle name or initial and PSC number, unit number or ship name. Replace the city name with “APO” or “FPO,” and the state with “AA,” “AE,” or “AP’” and use a special ZIP Code.
Accuracy of Address
Correct address affects efficient delivery of your mail. It is the buyers and solely the buyer's responsibility to ensure the shipping address is accurate. All orders are processed through PayPal and shipping address will not be changed in any way unless express written consent via email only is received and prior to the package being shipped. Zi Xiu Tang Success, LLC is not responsible for lost packages or mis-delivered packages due to incorrect shipping address.
Other Shipping Services
We also offer other shipping services such as USPS Express Mail, UPS and FedEx. If a buyer would like any of these services, the order will be shipped at buyer's expense.
Free Shipping*
Free shipping is only applicable on all orders less than or equal to 20 bottles. Orders over 20 bottles will be charged a shipping charge equal to the cost of shipping via the buyer's preferred shipping method. Shipping quotes are available upon request.
Return Policy
At Zi Xiu Tang Success, LLC we firmly believe that happiness starts with YOU! Our educated distributors and staff strive for excellence, convenience, quality, and authenticity. If you are not fully satisfied with your purchase, please contact us within 7 days of receipt of shipment via email only. NO RETURNS WILL BE ACCEPTED AFTER DAY 7. NO EXCEPTIONS WILL BE MADE TO OUR RETURN POLICY. All refunds will be issued on UNOPENED BOTTLES. RETURNS MUST BE RECEIVED WITHIN 20 DAYS OF CONFIRMATION OF RETURN. All returns must be shipping via the same method the package was sent to you. Return postage will not be refunded.
*All returns are subject to a $10 restocking fee. Shipping and handling charges are non-refundable.
Return Example:
$35.00 original purchase price
Less $10.00 restocking fee
Less $4.80 (estimate only) Shipping and handling fee vary.
Total refund on UNOPENED box
$20.20